Branch Shop Attendant & Relationship Officer – Entebbe

Position: Branch Shop Attendant & Relationship Officer

Department: Sales & Marketing

Reports to: Business Development Manager

Job summary

We are looking to hire a hard-working, customer-oriented Shop Assistant to ensure the smooth running of in-store retail operations. The Shop Assistant’s responsibilities include welcoming customers to our shop, monitoring customer activities to prevent incidents of shoplifting, arranging displays accordingly, and processing customer orders & requests. You should also be able to identify customers’ needs and recommend suitable RamcoGas products & items that best satisfy their needs.

To be successful as a Shop Assistant, you should be well-organized and adept at using pricing and labelling equipment. Ultimately, an outstanding Shop Assistant should always demonstrate effective communication skills and achieve exceptional customer service.

Shop Assistant Responsibilities:

  • Receiving, processing, and organizing shipments and deliveries accordingly.
  • Ensure, products which are low are restocked and ensuring that the sales floor is organized according to established guidelines.
  • Assisting customers in locating desired RamcoGas products & items.
  • Maintain customer relationships, ensuring 100% client satisfaction.
  • Informing customers of RamcoGas products & encourage purchases.
  • Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.
  • Addressing and resolving customers complaints in a professional manner.
  • Processing customer payments using the shop’s Point of Sale (POS) systems.
  • Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.
  • Receiving all funds from sales/delivery persons – reconciling orders & stock, recording & ensuring cash is tallied & banked
  • End of day reporting to be done before each end of day
  • Start of day reporting to be done i.e. stock counting, reconciling against previous day.
  • Dispatch orders.
  • Manage Branch Targets


Shop Assistant Requirements:

  • Diploma or higher.
  • Proven retail sales experience.
  • The ability to stand for extended periods.
  • The ability to use labelling and pricing equipment as well as Point of Sale (POS) software.
  • The ability to work in a fast-paced environment.
  • Strong organizational skills.
  • Effective communication skills.
  • Exceptional customer service skills.
  • Detail-oriented.


Key Competencies

  • planning and strategizing
  • persuasiveness and adaptability
  • verbal, written communication and negotiation skills
  • sound computer (Excel, Word & Power Point) knowledge
  • resilience, tenacity, and stress tolerance
  • goal driven
Job Type: Full Time
Job Location: entebbe

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